Shipping policy

DELIVERY OF ORIGINAL ARTWORK

Your artwork will arrive flat packed, unmounted and unframed. It will be securely packaged to ensure its safety in transit. You will be emailed a tracking link so that you can check the progress of your delivery. Delivery times in the UK are between 1 - 2 working days. Delivery times outside the UK vary according to where you are located.

Your artwork will be packaged to a very high standard to ensure its safety in transit. If in the unlikely event it arrives to you damaged, please photograph both the packaging and the damage to the artwork, and email me immediately. You will need to return the damaged artwork to me in its original packaging. I will cover the costs of the return. If the damage can be rectified, then I will do this and return your artwork back to you at no extra cost.

If your artwork is damaged beyond repair then you can either opt for a full refund, or I can draw you a replacement portrait at no extra cost. There may be a wait for the replacement portrait, depending on my waiting list at that time.

DELIVERY OF PRINTS

Your print will be sent rolled in a strong tube to ensure it's safety in transit. All print orders are normally dispatched within 2-3 working days. UK orders are sent via a tracked service. International orders will be sent via international courier and delivery times will vary according to your destination. You will be sent a tracking link so that you can stay up to date with your delivery.

COLLECTION

You are welcome to collect your art in person. Collection is by prior arrangement only. Please contact me before hand to arrange a date and time.

IMPORT TAX AND DUTIES

If you have made your purchase from outside the UK, your delivery may be subject to import tax. These charges will be specific to your country. You are responsible for paying any import tax and duties should they arise. I cannot be held responsible for any additional fees your delivery may incur.