ORIGINAL ART PURCHASES
If you have purchased an original animal painting or seascape painting, and you are not completely satisfied, you are entitled to a full refund including the initial delivery cost to you. You must request this refund in writing within 7 days of receiving your artwork.
Once you have received a reply from me regarding your refund request, you must return the artwork immediately, in the same condition in which you received it, and at your own cost and risk. Do not send back artwork until you have heard from me, in the event that I am away. In this instance, I will advise you when to return the artwork.
I strongly recommend using a 24-hr tracked courier service which includes insurance to match the value of the artwork.
You are legally obliged to take reasonable care of the artwork while it is in your possession. If damage occurs to the artwork whilst in your possession, I may have a right of action against you for compensation.
Once I have received the artwork back from you, and have verified the condition of it, I will process your refund. This may take up to 7 days.
Your artwork will be packaged to a very high standard to ensure its safety in transit. If in the unlikely event it arrives to you damaged, please photograph both the packaging and the damage to the artwork, and email me immediately. You will need to return the damaged artwork to me in its original packaging. I will cover the costs of the return. If the damage can be rectified, then I will do this and return your artwork back to you at no extra cost.
If your artwork is damaged beyond repair then you are entitled to a full refund.
LIMITED EDITION PRINTS
If you wish to cancel your limited edition print order, you must get in contact immediately. If your order has already been dispatched to you, you will need to return it within 14 days of receiving it in order to claim your refund. You will be responsible for ensuring the print arrives in the same condition in which you received it, and at your own cost and risk.
Your refund will be processed as soon as possible, but may take up to 30 days.
If your print arrives damaged, please take a photo of both the damaged print and the packaging, and email me at once. I will then arrange postage for you to return the damaged print. You will need to return the damaged print to me in its original packaging. Upon receiving the damaged print back in the post, I will send back a replacement at no extra cost.